jez riley french

XMAS 2020 / NEW YEAR 2021

firstly, thanks for your support.
we'll be back in the workshop from 28th Dec. There are delays still to most postal services around the world and in addition there might well still be some restrictions for cross-border mail due to covid restrictions. 

NORMAL LEAD TIME FOR NEW ORDERS IS USUALLY BETWEEN 1-3 WEEKS TO DISPATCH, DEPENDING ON WORKLOAD ETC.

PLEASE CONSIDER PAYING BY USING;

BANK TRANSFER (if in the UK)

GOOGLE PAY

OR TRANSFERWISE.COM (especially if you are outside the UK)  

finding ways to avoid paypal taking their fees is becoming more and more important as the price or parts and postage continue to rise. 

ORDERING INFORMATION - PLEASE READ CAREFULLY

PRICE: I haven't increased the price of microphones for some years now, despite costs of the various parts and postage charges going up every year. I want to sustain that as long as possible and in order to do so I am attempting to move away from paypal who take a percentage of all payments. 

Please consider emailing me with your order so that I can send you details of other options for payment, including bank transfer if you are in the UK or for those overseas transferwise.com (a more ethical payment transfer service with lower fees and better currency conversion rates). 


LEAD TIME: I build these microphones by hand and as an artist myself there can be times where demand or my own activities mean lead time to dispatch can be between 1-3 weeks. If timing is important you are welcome to email me before ordering to check a dispatch estimate.

ORDER CONFIRMATION: Unless i'm travelling you will normally get an email from me the same day you place your order, confirming I have received it and with an estimate for dispatch schedules currently. Please ensure you check your emails and junk mail filter to ensure you see the email. 


DISPATCH NOTIFICATION: If your order has been sent by tracked / recorded delivery you will receive an email with the tracking number once your order is dispatched. It's important that you check for this email as you will then be able to track the parcel (this is particularly important as more and more postal services often don't notify people when a delivery attempt has been made). If the parcel is returned to sender it can take weeks to get back to me so please do check your emails regularly or add my email address to your 'safe' list in whichever email service you use.

ETHOS: I am not a faceless company in some factory but an artist who uses these technologies extensively in my own work. I wouldn't sell a microphone that I didn't also use myself and know to be as good as the technology can provide or offer good value. I work across many areas of sound art, explorative music, sound design and indeed the various other aspects of sound / music culture. So, there will be times when I am away working. Please try to factor in as much time as possible when ordering or contact me if you have an urgent project that you need the mics for. 

IMPORTANT

1) please insure you select the correct postage option from the drop down menu on each item. If your order is below £50 but you would still like it send by a more secure, fully tracked method (for example if your address does not have individual letter boxes) then please let me know and I will quote you for that service.

2) if paying by paypal please monitor the email address associated with it in case there is a need to contact you about your order.

3) when ordering standard series units please remember to let me know which type of jack (3.5mm or 1/4 inch) you would like on them.

4) I can't be held responsible for delays in sending orders where the incorrect payment has been made or emails about the unclear aspects of the order have not been replied to.

5) please supply the correct postal address when placing orders ! every now and then I get an order paid for by paypal where an old address has been left on that account. Please understand that I cannot be held responsible if an order is shipped to a provided address that you no longer have access to.

6) postage charges here in the UK are calculated by weight and size of parcel - so the postage charges per item are correct and reflect the actual cost of postage, insurance, packaging etc.

7) please think carefully before cancelling an order. As with most small, ethical businesses creating bespoke / made to order products I use valuable time and parts to build orders, work on smaller margins than big companies but always with the aim to provide high quality microphones and service to the sound community. If you do decide to cancel you will be refunded minus any payment fees taken by paypal etc and a nominal cancellation fee of 10% of the order value. Whilst this won't fully cover time / parts already used to begin your order it will contribute towards such costs and the admin needed to refund the payment and adjust accounts etc. 

8)  orders can be upgraded to a fully tracked service for an additional charge of £4.95. Please contact me to request this before placing your order and I will send you a total and payment instructions. If your order is sent using a tracked service you will be emailed the tracking number once it is posted. Please use this to follow the progress of your parcel and arrange redelivery of you are not in when the courier attempts to deliver. There can be significant delays if an item is ‘returned to sender’ and additional postage costs to then send back to you. 

for further information on each product please use the links above and also please read the 'tips and guidance' page for information on how to look after your mics so they give years of service.

Please also read the Frequently Asked Questions page